Home > Making a claim

Making a claim

Our UK and European Rescue Control centres are open 24 hours a day, 7 days a week, 365 days a year.

Important note; Contact details differ depending on the policy you have purchased. To make a claim please refer to your policy documentation for the correct telephone number. A Rescue Controller will assist you professionally, sympathetically and deal with your request quickly.

Please have the following information ready to give to our Controller, who will use this information to validate your policy;

  • Membership number
  • Your return telephone number
  • The precise location of your vehicle
  • Details of the problem
  • Any additional information you feel may be useful to us

Please remember to guard your safety at all times but remain nearby your vehicle until our recovery operator arrives. Once on scene please adhere to the recovery operator's safety advice.