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Making a claim

Our UK and European Rescue Control centres are open 24 hours a day, 7 days a week, 365 days a year.

UK Emergency Breakdown Number: 0844 330 9993 (Lines open 24 hours)
Our geographical number for breakdown assistance is 01423 535 786. However, this number is only available between 6am-10pm weekdays, so please also store our 0844 number for use outside of these hours.

Please have the following information ready to give to our Controller, who will use this information to validate your policy;

  • Membership number
  • Your return telephone number
  • The precise location of your vehicle
  • Details of the problem
  • Any additional information you feel may be useful to us

Please remember to guard your safety at all times but remain nearby your vehicle until our recovery operator arrives. Once on scene please adhere to the recovery operator's safety advice.