How can we help?

Need to make changes?

Please log on to your Customer Portal to;

Make a change to your cover
View your cover
Check your renewal date
View your documents and level of cover

Renew your cover
Change your vehicle
View or change contact details and/or address

Have cover but no account?
Create one now

Broken down?

If you have broken down or had an accident please call 01423 535 795 select option 1 and then option 1 again when prompted.

If you are deaf or hard of hearing, you can request breakdown assistance by text. Please text us on +44 7441 448 667 if you need help.

Still need to contact us?

Please complete the email form below.

Email us

Did you know that you can view and make changes to your cover through our self-service portal?

If you’d like to email us please do so using the form below.

Call Us

Telephone 01423 535 795

If you have broken down or had an accident select option 1 and then option 1 again when prompted.

We may record telephone calls for your additional security and to help improve our levels of customer service. Calls may also be monitored for staff training purposes.

Opening Times

Our Sales, Renewals and Customer Service Teams are available;
9am to 5:30pm Monday to Friday
We are closed weekends and Bank Holidays.

Our Claims Team is available 24 hours a day, 7 days a week.

Complaints or Feedback

We aim to give a high level of service at all times. However, if you have a complaint or feedback regarding the service provided or how your cover was sold, please contact:

Phone: 01423 535 795 | Email: [email protected] | Post: Rescuemycar.com, 59 Copthall Bridge, Station Parade, Harrogate, HG1 1TT

We will contact you within 5 working days of receiving your complaint to acknowledge it and explain what we are doing. We will aim to resolve your complaint as quickly as possible. If we are unable to do this within 4 weeks, we will let you know and explain why. You may have the right to refer your complaint to the Financial Ombudsman Service, but please wait for our final response before doing so. Further information about the Financial Ombudsman Service is available at http://www.financial-ombudsman.org.uk.

Please note:

If your complaint is about AmTrust Speciality Limited or European Recovery terms and conditions bought before 01/06/2026, or with a renewal date on or before 23/06/2026 we may pass your complaint to AmTrust Speciality Limited.
If your complaint is about Wakam UK Limited terms and conditions bought on or after 01/06/2026, or with a renewal date on or after 24/06/2026, we may pass your complaint to Wakam UK Limited.
If your complaint is about UK-only breakdown bought before 01/06/2026, or with a renewal date on or before 23/06/2026 this is an unregulated product, so you cannot refer your complaint to the Financial Ombudsman Service.

Write to us at:

Rescuemycar.com
59 Copthall Bridge,
Station Parade,
Harrogate
HG1 1TT

Cost of Living Concerns:

If you are experiencing financial difficulties and are considering amending or cancelling your breakdown cover with us and/or you may have difficulty with future payments, please contact us on 01423 535 795 so we can discuss the situation with you and see what we may be able to do to help. Please get in touch before cancelling any payments or through your bank as this can affect your policy with us and may affect your credit rating and your ability to borrow money.

You can find impartial advice online at https://www.gov.uk/debt-advice