Frequently Asked Questions
What you need to know about your policy with Rescuemycar.com
What number do I call if I need assistance?
In the event of a breakdown or accident please call our emergency helpline, open 24 hours a day on 01423 535 795 or +44 1423 535 795 if you are calling from outside the UK.
If I have an accident am I still covered?
In the event of an accident while you are in the UK please call our emergency helpline, open 24 hours a day on 01423 535 795.
We’ll recover your vehicle after a road traffic accident to a destination within 10 miles. If you’re not at fault we can assist you in arranging a hire vehicle and the recovery of any uninsured losses via our chosen panel of specialist representatives or solicitors.
All Rescuemycar.com memberships provide ‘Accident Assistance’ within the UK as standard.
When will my cover start?
Your cover begins 24 hours after purchase or on the start date you have selected, whichever is later.
How do I cancel my membership?
Your membership has a cooling off period of 14 days from the start date, or the receipt of your membership details, whichever is later. Providing you have not made a claim in this period we’ll refund your premium less the cancellation administration charge. If you wish to cancel your membership after the 14 day cooling off period we are unable to offer a refund.
If you would like to cancel your membership please contact our customer service team on 01423 535 795.
Can I call for assistance if I’m not a member or do not have the relevant level of cover?
Yes, we’ll happily provide a ‘Pay on use’ service for faults or incidents that you are not covered for. For £110, we’ll arrange for help to be sent to the scene of the incident, include an hour’s roadside labour if our operator can repair your vehicle at the roadside, and mileage charges up to 20 miles.
If you wish to use this service please call our emergency helpline, open 24 hours a day on 01423 535 795.
Can I upgrade or change my membership?
Yes, you can change your membership at renewal, or upgrade during the membership year depending on the membership you have purchased. It is not possible to upgrade your membership to cover a claim for an incident that has already occurred.
You can amend your membership online www.rescuemycar.com/existing-customers/amend-your-membership/
Alternatively, to discuss your renewal or amend your membership details over the phone, please call us on 01423 535 795.
If your policy isn’t due for renewal and you’d like to upgrade or make a change to your membership, you can now request amendments to your membership online.
Will my policy automatically renew?
Yes, your membership will automatically renew each year on the payment details you have provided, unless you have requested otherwise or if your payment details have expired. We will always notify you of your pending renewal, confirming any changes to your premium and whether we will automatically renew your membership.
If you would like to discuss your renewal, please call us on 01423 535 795.
How do I renew my policy online?
Renewing online couldn’t be easier, simply follow the links provided in your renewal invitation to renew your policy online. If you don’t have your invitation to hand, you can log on to view your renewal here. www.rescuemycar.com/renew/
How many call outs am I covered for?
With a Rescuemycar.com membership, you are covered for an unlimited number of call outs.
Will my membership cover me if I am towing my caravan or trailer?
Yes, providing your caravan or trailer is attached to your vehicle at the time of the incident and does not exceed 7 metres in length, we’ll recover it to the same destination as your vehicle at no extra cost.
What should I do if I’m not happy with the service I’ve received?
At Rescuemycar.com we work hard to provide the highest level of service to meet the needs of our members. If you feel that our service has fallen below the level you expect, we will do everything we can to ensure your complaint is dealt with quickly and fairly. Please email firstname.lastname@example.org or for more information on our complaints procedure please refer to our Terms and Conditions.
How do I recommend a friend or family member?
You’ll need to provide your friend or family member with your policy number and ask them to give us a call on 01423 535 795. Remember to remind them to tell us they were recommended by you to receive £5 off your next renewal.
Is there an age limit on the vehicles you cover?
We cover vehicles under 50 years old at the time of policy purchase for UK cover and under 16 years old at the time of policy purchase for European cover.
Am I covered for punctures?
YES – you are covered for us to change your tyre or if not possible, recover you within 10 miles to a destination of your choice - Unless service cannot be affected because the Vehicle does not carry a serviceable spare wheel (not applicable to motorcycles or Vehicles which are manufactured without a spare wheel), aerosol repair kit, appropriate jack or, the locking mechanisms for the wheels are not immediately available to remove the wheels.
Am I covered for running out of fuel?
Yes, we cover for running out of fuel. This is restricted to a 10 mile recovery unless caused by mechanical or electrical failure.
Am I covered for misfuelling?
Yes, If the incorrect fuel has been added to your vehicle, we will arrange for the draining and disposal of incorrect or contaminated fuel, plus provide up to 10 litres of the correct fuel. If this does not resolve the incident, we will recover your vehicle up to 10 miles.
Are keys covered under my policy?
Yes! If your keys are locked within your vehicle a recovery agent would attend the scene and try and retrieve them for you. If we are unable to do this or your keys have been lost or stolen, we would be able to offer a recovery service restricted to 10 miles.
If you are looking for more comprehensive cover why not take advantage of our Key Cover? This can be added within the first 7 days of your policy, it’s only £19.99 for the full year and offers £1500 worth of protection. For further information please contact our Sales Team on 01423 535 795 alternatively email email@example.com