Latest update: 30th March 2020
As Coronavirus (COVID-19) continues to impact all of our lives, we want to provide you with some important updates on:
- How to buy cover
- What to do if you break down in the UK
- Any changes to our service
- Our European cover
Are you looking to buy cover?
If you’re looking to purchase a breakdown policy with us, you can do this online by visiting https://www.rescuemycar.com/quoteandbuy/ or by calling 01423 535 795.
If you have a break down in the UK
If you’re self-isolating at home due to potentially having the virus, or because someone in your home has shown symptoms, we can only help you after your isolation period is over.
Once your isolation period is over, depending on your situation, please use the advice below if you break down.
If you break down
If you break down please contact us on 01423 535 795
Changes to our service when you break down
To maintain safe social distancing and keep everyone safe, if we can’t fix your vehicle at the roadside, You may have to remain in your vehicle as it’s being towed.
To make sure you get wherever you need to go, we’ll take you to a safe location where you can access public transport or have someone you know pick you up. Once you’re safe, we’ll take your vehicle to a different location if required.
An important update on European cover
First and foremost, before you travel or purchase any European cover from us, we highly recommend that you check the GOV website for the latest advice.
We’re still able to offer you cover across Europe, but there are some temporary limitations as we work within the guidelines set out by different countries.
Due to varying local conditions, we may not be able to offer you the same quality of cover we usually provide across some European countries. But, we will continue to try our best to help you quickly and effectively, wherever you are.
All customers with European cover are still covered. However, please do check the latest Government advice before travelling.
From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months. This is being done to help prevent the spread of coronavirus. So, it’s very important that you still look after your vehicle. Thankfully, garages are allowed to stay open for important maintenance and repair work. So, if your vehicle needs any work, your local garage may be able to do this for you.
Full details on how this will work can be found here https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020
Also, rest assured that we’re here to help you and your vehicle if you do break down.
Plans for the future
We’re closely following Government and WHO guidance, and monitoring the situation. While the future is full of unknowns, we’ve put together contingency plans to help with potential challenges (such as any further travel restrictions).
We have taken steps to ensure our call centre will remain open and fully staffed 24/7
We’d like to thank you for your patience and understanding during this difficult time.